FAQ
Answers for researchers
Find quick guidance on ordering, product information, quality expectations, and how to shop with My Pure Peptides.
Our catalog is presented for laboratory and educational use, with clear product information to support research-focused purchasing. NOT FOR HUMAN CONSUMPTION
Yes. You can browse the catalog online and complete your purchase through the shop page. To place an order, simply browse our product selection and add the desired items to your cart. Once you are ready, proceed to checkout and follow the instructions to complete your purchase.
Start by reviewing product categories, descriptions, and available details on the shop page to compare options for your research needs.
If you need to modify or cancel your order, please contact our customer service team at support@mypurepeptides.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Due to regulations regarding the sale of our products, returns are prohibited. However, in the event that the order is shipped incorrectly or the items received are not the items ordered, please contact us by email at support@mypurepeptides.com. We will issue a replacement of your original order.
All our products undergo rigorous quality testing to ensure they meet our high standards.
Products are presented with straightforward naming and supporting details so you can identify items efficiently while browsing the catalog.
Our products are intended for laboratory research use only and are not for human consumption. Please refer to the product labels and descriptions for more information.
We offer same day shipping, if your order is processed by 2pm PST. Typically, domestic orders arrive within 2-5 business days, while international orders can take 7-21 business days.
We ship worldwide. Shipping options and costs will be calculated at checkout based on your location.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
If you need to change or correct your address, please email us immediately at support@mypurepeptides.com. Address changes are only possible if the order is still processing. Once an order has been endorsed for shipping, modifications are no longer possible.
Please note that we cannot refund or reship orders with incorrect addresses provided by customers. We strictly follow the details indicated on the order form.
You can contact our customer support team via email at support@mypurepeptides.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
Our customer support team is available Monday to Friday, from 9 AM to 6 PM EST.
Support
Still need help?
Have a question about ordering, product information, or navigating the catalog? Send us a message and our team will point you in the right direction.

